Enterprise / Security Addendum

Tenant Isolation

Customer data is logically isolated to prevent unauthorized access between tenants.

Access Management

Role-based access management and the principle of least privilege is applied.

Encryption

Data is encrypted during transmission using industry-standard protocols.

Incident Response

There are documented incident response procedures that are regularly tested.

Deletion SLA

30 days, unless otherwise required by law.

EU-only infrastructure

The Service is performed solely on infrastructure within the European Union. Administrative access is limited to personnel within the EU.